Shynel Prasad

Course : Diploma in NetworkingAdministration & Management-Graduate 5th September, 2014

Level : IT Level 7

Role : Service Desk Analyst



fujitzWe provide first and second level customer support in both hardware and software applications in the service desk team. We are the first port of contact to all inbound customer support for Qantas.

We log customer calls, identify the issues experienced, analyse the problems faced by customers and then work through possible solutions to help the customer to satisfied outcomes. At Fujitsu teamwork is the key to fast and elective service for our customers. The satisfaction of working at this company is that every day you are learning something new, you have exposure to a wide range of IT areas and the team are so supportive.

The management and our team leaders are invaluable with their experience and encouragement they provide.

With the Diploma training I received at Cornell I have been able to immediately use it in this role, for example the ITIL Service Management and Project Management modules. These have been essential to the process we use daily at Fujitsu. I am very thankful for the IT internship that Cornell provided and the job placement service by iCareer which supported me into this great role at Fujitsu.