Ken Li

Course : Diploma in Hospitality Management L5

Nationality : Chinese

Employed : International Education Fund



It was January of this year when I started the role of a Receptionist Intern with this company of which I was recommended by a friend.

Working in the front desk enhances my customer service skills through answering phone calls, patiently responding to customers’ enquiries and dealing with them with courtesy and respect, providing an exception customer service ensuring all responses have a good satisfaction outcome. I like this job because it helps me to communicate in different ways to every customer.

Learning in Cornell teaches me how to provide an excellent service in the industry, along with my parents who have advised me that through my experiences, there is always a huge potential for me to grow and succeed in my choice of career.

I would recommend to all perspective and present students that work experiences, Internships are a good way to help, enhance and contribute towards your study skills, where once completed the short programme you have better prospects for working in New Zealand.